When to contact support
Contact SlideTok support for duplicate charges, refund requests, cancellation problems, subscription-access mismatches, or any charge you do not recognize.
Kai can explain the normal billing flow, but it cannot issue a refund, cancel a subscription, change a plan, or confirm the outcome of a billing investigation.
What to send
Include:
Your SlideTok account email.
Your workspace name.
The approximate charge date and amount.
The payment-provider receipt or transaction reference, if available.
A short description of what happened.
Do not send a full card number, security code, password, setup code, authentication code, or API key.
What happens next
A human support agent must review billing disputes and account-specific subscription changes. Support will verify the account and transaction before confirming any refund, cancellation, credit adjustment, or access change.
If you believe a payment method or account has been compromised, contact your card provider immediately as well as SlideTok support.