Confirm that you are signed in to the correct SlideTok workspace and that the MCP server URL is exactly https://slidetok.com/api/mcp. Setup codes are private and shown only once.
If the code was lost, expired, or exposed, create a new connection in Agents and revoke the old one. Do not send the code to support.
Review the selected product, content account, recipe or format, variant count, expected credit use, and generation request in the same agent conversation. Generation will not begin until the required approval is recorded.
If you subscribed after the request was prepared, return to the same conversation and ask the agent to retry the approved request. This avoids creating a duplicate job.
Use the secure upload link supplied by SlideTok and upload the original screenshot. Remove private customer data and confirm that the screen represents the current product. Do not substitute invented UI.
Request a one-slide repair. State the slide number, what is wrong, and what must stay fixed. Review the repaired slide again for identity, hands, reflections, caption placement, and screenshot accuracy.
Reopen the approved slideshow and confirm the final variant is selected. Download the ZIP again and check for numbered slide images, the caption when available, the manifest, and portable post metadata. SlideTok does not automatically post the export.
Send the workspace name, approximate time and timezone, affected product, job or slideshow identifier if visible, what you expected, what happened, and a safe screenshot of the error.
Never send passwords, setup codes, authentication codes, API keys, payment-card details, or private customer information. Billing disputes, account ownership, security incidents, privacy requests, and possible data loss require a human support agent.
